HR/ PEOPLE OPERATIONS PROFESSIONAL

Scaling teams,
saving time.

I build efficient, people-first hiring, onboarding, and employee experience operations for global companies. I also use AI automation to solve complex problems and take the manual busywork off teams’ plates, giving them back the time to turn those “someday” ideas into reality.


Open to People Operations, Talent Acquisition, People automation, Strategy & Management Consulting, Digital Transformation, and Change Management roles. Also open to short term freelance projects.

India · Open to relocating worldwide for Hybrid/ On-site or remote roles
Portrait of Surbhi Charotia, HR and People Operations professional
Surbhi standing in the gardens of the Château de Versailles
A little about me

Half systems thinker,
half people person.

My bachelor's in economics and computer applications taught me to think in systems: data models, logic, automations, the quiet plumbing that makes an organisation run. My master's in management and leadership in France taught me the other half, how to read a room, align stakeholders, and translate something complex into something a person can act on in one sentence.

That combination is what I brought to HR Operations. I have owned end-to-end hiring and onboarding for high-growth startups and multinational financial services firms across the UK, Luxembourg, and France, delivering 12+ hires per month while cutting up to 80% of manual HR time with automation.

What I enjoy most is solving business problems at the intersection of AI, operations, people, and business transformation, combining talent strategy, process improvement, AI automation, and stakeholder management to help organisations scale through smarter processes, data-driven decisions, and technology.

I've worked across AI, B2B SaaS, Financial Services and FinTech, and Technology, partnering with high-growth startups, scale-ups, and global enterprises across EMEA, APAC, and AMER, supporting 100+ hires, building sourcing strategies for niche technical and leadership roles, and designing AI-powered automations that cut manual effort by up to 80%.

I'm especially interested in AI adoption in HR, workflow automation, operational excellence, and organisational transformation. The future of scaling isn't just about growing headcount, it's about combining the right people, processes, and technology to build smarter, more efficient organisations.

Outside work, you'll usually find me experimenting with AI tools, reading psychological thrillers, baking, playing tennis (former national junior player), or brainstorming what feels like business idea #100.

What I stand for

Four things I work by.

01

Ownership & Autonomy

I like setting my own targets, working in focused sprints, and taking responsibility for getting things across the finish line.

02

Service

I believe the most authentic form of leadership is about enabling others to succeed, not simply directing them.

03

Curiosity

I don't believe there is such a thing as knowing enough, staying curious and learning continuously is how we evolve with a changing world.

04

Continuous Improvement

I believe nothing is too perfect to improve, and I'm always looking for ways to make a system, process, or experience better.

Desk with laptop, monitors and a jar of mint lemonade
My path

Why I came back to tech.

For a while, I thought I was moving away from technology. Here is how the loop closed.

  1. Bachelor's · University of Delhi

    Economics & Computer Applications

    I learnt to form algorithms and to read and write code step by step — Python, MySQL, statistics and logic. It taught me to understand a system and follow its logic.

  2. Master's · EDHEC, France

    Management & Leadership

    When it was time to choose a master's, I was more curious about how organisations work, how people decide, and what makes teams effective. So I moved from code to people.

  3. 2024 — 2025 · Paris & Luxembourg

    Into People & Talent

    In HR at Echo Analytics and Clearstream, I saw how much time People teams lose to repetitive work. At Clearstream I ran the intern programme largely on my own, for more than two months I worked solo and also covered the workload of two interns. I was hiring 12–15 interns a month, running their onboarding and offboarding, organising their events, and acting as the point of contact for 100+ interns as well as the senior stakeholders and hiring managers behind those roles, all in a manual setup that ate up enormous time and effort. So many initiative ideas stayed on my list because the administrative work took every spare hour. It stopped being about strategy and became about speed and paperwork, which left me unsatisfied.

  4. 2026

    Making talent strategic again, through AI

    I started deep diving into how to remove the administrative workload so HR and talent work could be strategic again. As no-code and AI tools became accessible, I realised I didn't need to be a software engineer to build something useful. I could spot a problem, test a solution, and cut up to 80% of the manual effort.

  5. Now

    Technology in service of people

    Looking back, I never stopped caring about technology, what changed is why I care about it. Today, although I'm interested in the tools, I am far more interested in what they free people up to do: less admin, fewer repetitive steps, and more time for the people.